Tough conversations are inevitable—but they do not have to spiral. This interactive session starts with the self, offering practical tools to stay grounded, de-escalate tense moments, and give or receive feedback with clarity and care. Come ready to learn, reflect, and practice skills you can use right away to strengthen relationships in real-life situations. Chris Hess and Andrea Prebys-Williams believe that feedback, when given with care and courage, can transform relationships and open doors to growth. They bring years of experience, a spirit of curiosity, and a deep belief in each person’s ability to communicate with greater honesty and heart. Their work has supported people in settings as varied as encampments of unhoused individuals, frontline service sites, and high-tension public meetings and protests. This 90-minute session is part of a larger two-day training series that Chris and Andrea offer to organizations, designed to build stronger leadership, deepen communication, and foster a culture of trust and collaboration.