Frequently Asked Questions

What is Groundfloor?

Groundfloor is a member-only club for work and play. We provide members with design-led spaces in which to spend their time when they’re not at home. Our spaces are designed for work and socializing.

Does my membership cover all locations?

Yes, whilst your ‘home’ membership is for the location you initially joined, as a Groundfloor member you will be able to use your membership to access other locations once they open.

What is the policy on bringing guests?

You can bring one free cowork guest per week. Additional cowork guests before 4 PM are welcome at a rate of $20 each. During evenings and weekends, you may bring unlimited guests at no additional cost.

Can I pause my membership?

Annual members can pause their membership for 1 month up to three times per year. To pause we charge a $50 fee, and 1 month is added to your current billing period.

How do I cancel my membership?

You can cancel anytime after your first full (non-prorated) month, up until the day before your next billing date. To cancel, open the Groundfloor app, go to Settings, tap “Have a Question,” and submit your cancellation request.

I have questions, who should I contact?

Reach us in the app, Settings->Have a Question or support@groundfloorclub.com