Frequently Asked Questions


What is Groundfloor?

Groundfloor is a member-only club for work and play. We provide members with design-led spaces in which to spend their time when they’re not at home. Our spaces are designed for work, socializing and wellness.

What do I do at Groundfloor?

Work, relax, eat / drink and exercise. You can also meet people and attend events. Essentially, do all the things you don’t feel like doing at home.

Who is Groundfloor for?

Groundfloor is for everyone. We’re building a club for people with an inclusive mindset who want a space to flourish and unwind around others.

How much is membership?

Membership is $200 per month, no contract - cancel anytime.

How do Groundfloor Scholarships work?

Our mission has always been to build community across diverse industries and backgrounds. To make our platform more accessible to marginalized audiences, we've created a program for BIPOC early-career professionals. Please note that due to limited availability, we may not be able to accommodate all requests at this time. Nonetheless, we're committed to building a more inclusive community and encourage interested individuals to apply.

What exactly is included in my membership?

- Unlimited access to your local club - Unlimited coffee - Discounted meals, snacks and soft drinks - Access to exclusive member-only events - Lockable BYOB liquor locker - 3 guest privileges, daily

Does my membership cover all locations?

Yes, whilst your ‘home’ membership is for the location you initially joined, as a Groundfloor member you will be able to use your membership to access other locations once they open.

How many guests can I bring with me?

You can bring up to 3 guests at any time.

How long does it take for applications to be reviewed?

We review all applications individually. We're usually capped at 500 members per location. Those who apply after we reach this cap will have their applications reviewed whenever a spot opens up. If your application isn’t accepted straight away, you’ll be placed on a waiting list which is reviewed quarterly.

What is the $20 application fee for?

This is our way of verifying that you’re a real person.

Can I pause my membership?

Simply submit a pausing request before your billing date - you have 3 pauses a year and each cost $25. Note that the start date of your pause must coincide with your billing date. For example, if your membership began on May 2nd, your billing date will be on the 2nd of every month, including for quarterly and yearly memberships. Once your request is approved, your membership will be paused for 30 days. If you’ve paid quarterly or annually, we’ll charge the pause fee on the day you submit your request. However, your pause period won’t begin until your next billing date. Don’t worry - we’ll extend your membership by 30 days to account for this pause.

How do I cancel my membership?

You must give 30 days in advance notice to cancel your membership. Simply go into the App -> Profile -> Need Support and select Account cancelation. Our team will get back to you within 48 hours of submitting your request.

I have questions, who should I contact?

Reach us on and one of our team will get back to you.

Groundfloor San Francisco

Where is the San Francisco location?

455 Valencia St. This is the block of 16th & Valencia, right next to Everlane. See here for a link to Google Maps.

How do I become a member?

At time of writing we have a very small number of spaces remaining for Founding Membership in San Francisco. We’d encourage you to fill out our (very) short application here if you’re interested in joining us, and we’ll get back to you.

What wellness classes do you have?

We offer yoga, pilates and fitness classes. These are regular throughout the week, and offered at different times of date to suit all work and lifestyle patterns.

What food & drink do you serve?

We have a fully topped up supply of light snacks & drinks at all times. We host supper clubs and food events with our local partners a couple of times throughout the month

Is there alcohol at Groundfloor?

We operate a Bring Your Own Bottle (BYOB) policy.

What is the cancellation policy for events?

Paid events: You can only cancel up to 24 hours before the event time otherwise you will not be eligible for a refund.

What are the San Francisco opening hours?

Monday: 8AM–9PM Tuesday: 8AM–9PM Wednesday: 8AM–9PM Thursday: 8AM–10PM Friday: 8AM–10PM Saturday: 1PM–10PM Sunday: 11AM–7PM

Is the location near public transit?

Yes, 455 Valencia St is on the same block as the BART (16th & Mission) providing easy access to the East Bay, South Bay, Downtown and SFO.

Is there parking at the San Francisco location?

There is street parking on Valencia St as well as several nearby parking garages. The closest garage (just around the corner) is 16th & Hoff.

Is there secure bike storage?

Yes, we have secure indoor bike storage at 455 Valencia.

Are you dog-friendly?

Woof (Translation, yes) but all dogs must be on a leash.

Do you have showers?

Yes, we have partnered with our friendly neighbors 2 doors away, Love Story Yoga, to provide shower facilities at certain times daily.

Join us

  • Diverse community of friends
  • Curated, experiential events
  • Lounge and work space
  • Bottomless espresso coffee